Terms and Conditions

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights:

Other than the content you own, under these Terms, Unlockr Corp. and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions:

You are specifically restricted from all of the following :
  • Publishing any Website material in any other media;
  • Selling, sublicensing and/or otherwise commercializing any Website material;
  • Publicly performing and/or showing any Website material;
  • Using this Website in any way that is or may be damaging to this Website;
  • Using this Website in any way that impacts user access to this Website;
  • Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • Using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and Unlockr Corp may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content:

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Unlockr Corp. a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. Unlockr Corp. reserves the right to remove any of Your Content from this Website at any time without notice.

General:

We are operating as a third party company and as such, we are not affiliated with any of the network providers, smartphones, cellular device or any other handset manufacturers. All logos, images and trademarks are copyright of their respective owners. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by these latest terms and conditions.

Unlocking Policy:

– The posted turnaround times are an average time and are not guaranteed. Turnaround times may vary from different models, networks, and supplier status. – Orders which have already been sent in for processing cannot be cancelled while in transit. – As a last resort from troubleshooting, video proof will be required if there is a claim the device has not been unlocked. The video requirements must be confirmed by unlock.ca Staff first. – If the device is unlocked and there is a payment dispute, Unlockr.ca reserves the right to re-lock the handset. – If Unlockr.ca services have been purchased, absolutely no refunds will be offered if the customer does not consult Unlockr.ca before unlocking their device elsewhere.

Buyer Requirements:

– Unlockr.ca Guarantees 100% to fully and permanently unlock the customer’s cellular phone’s network. It will be the customer’s responsibility to verify the phone in which they are unlocking will be compatible with the network they wish to use it on. – Some devices may require a Non-Accepted Sim card in order to unlock the device. A Non-Accepted Sim card is any Sim card which is from a different carrier than the locked device. Please note, it does not have to be active. – If the unlock code has been sent and the IMEI number supplied was incorrect, or if the phone was already unlocked prior to placing this order, Unlockr.ca may reserve the right to refuse a refund. – Some devices have a limited amount of attempts to input the code. If the device is previously hard locked (0 attempts left to input the code) or the phone becomes hard locked without contacting us first when there are below 5 attempts left, there will be no refunds. – If a custom ROM has been installed on the device, it may be required to restore the original ROM in order to successfully use the Unlock Code. – The device which is being unlocked cannot be blacklisted, barred, or reported lost or stolen. Unlockr.ca will not be responsible if the device is successfully unlocked and cannot be used on certain networks due to being blacklisted, barred, or reported lost or stolen.  

Refund Policy:

In a situation where a code cannot be calculated or found for your mobile device, a refund will be issued 100%. 99% of the time a code will be found and will unlock your device flawlessly. In the rare instance the unlock doesn’t work and we insist the unlock code is correct, video proof will be required of you:
  1. Pressing *#06# clearly showing the IMEI number of your device 2. Inputting the unlock code provided in our device 3. Some devices have special requirements in the video.
*For the Video refund, you MUST contact us first, as different devices have different video requirements. If these requirements are not met, our suppliers with whom we work with may refuse a refund

No refunds will be given if:

  1. Any information about the order provided is incorrect. (Examples are as following and are not limited to; the IMEI number, model, network of the phone, email address, and/or other relevant device information requested)
  2. The phone is hard locked, meaning an incorrect unlock was previously used in an attempt to unlock the phone. This can permanently diminish the amount of tries left to input the correct code. Most phones will begin with at least 10 attempts to enter the correct code. If you are not sure of your phone’s history, please check with us first.
  3. No Video is provided, or the video provided did not meet the requirements needed.
  4. The unlocking service was obtained elsewhere.
  5. Retrieval of the unlock code exceeded our stated average turnaround time. In most instances we are very accurate or even faster with the turnaround times, however there may be contingencies in which causes a delay.
  6. Your device was successfully unlocked but the network you wish to use the phone on is not compatible. It is the buyer’s responsibility to make sure the device you wish to unlock will be compatible with the SIM card and network you are trying use.
  7. The unlock code has returned but you do not wish to unlock your phone anymore.
  8. The phone was already unlocked prior to placing this order, or if this phone was previously Hard locked (0 attempts left to input the code) prior to placing this order.
*If you have an error with the code or are unsure about unlocking your device please contact us immediately for support as our main goal is to unlock your device. Please allow up to 7 days for the refund to show up on your account.

Turnaround Times:

While most of our services are instant and can be returned in a matter of minutes please note that we do not keep stock of all unlock codes for delivery. There are simply too many codes for us to keep track and handle. Depending on the method for retrieving your unlock code, times may vary for turnaround times. You can rest assured that we will do all we can to find your code and fulfill the order as fast as we can but ask for your patience if this should be the case. While our Remote IMEI Unlock Codes are easy and safe to use, please use at your own risk. We are not liable if you damage your handheld device from improper use.

Hard Locking Your Device:

Before you purchase one of our unlock codes, it is up to you as the purchaser to check to see if your device is already hard locked. Hard locked means your device will be unable to accept one of our “working unlocking codes” as you are out of attempts. Depending on the manufacturer of your device you may have 3-10 tries. We will not refund you if your device is already hard locked and you have already purchased a code. Find Unlock Codes for your Mobile Phone today! Please Contact us with your questions at: Unlockr.ca 514-360-6230 or [email protected]

Warranties

This Website is provided “as is,” with all faults, and Unlockr Corp. express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Unlockr Corp., nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Unlockr Corp., including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Unlockr Corp. from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Unlockr Corp. is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The Unlockr Corp. is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Unlockr Corp. and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of Canada, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Canada for the resolution of any disputes.  
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